Staff Login
Enter BIC PIN to collect feedback, or admin password for dashboard.
SERVICE EXPERIENCE
How happy are you with our service?
The rider should select their own rating.
LIVE OPERATIONS OVERVIEW
Rider Happiness Dashboard
Feedback trends, branch performance and complaint resolution in one place.
REPORT FILTERS Year • Month • Date • Workshop
Total Feedback0
😍 Very Happy0
😊 Happy0
😞 Sad0
Resolved0
Open Complaints0
Rider Remark Pending0
Escalated0
Feedback Mix
Selected reporting period
0
😍 Very Happy0😊 Happy0😞 Sad0
Workshop Comparison
Very Happy / Happy / Sad per branch
Happiness Overview
Workshop SummaryClick to view ⌄
| Workshop | Total | Very Happy | Happy | Sad | Resolved |
|---|
Executive PerformanceClick to view ⌄
Executive-wise feedback count by workshop and selected reporting period. Existing records without an executive name are shown as Not Recorded.
| Executive Name | Workshop | Total | Very Happy | Happy | Sad |
|---|
Happy Rider SuggestionsClick to view ⌄
Suggestions from Happy feedback, filtered by the selected year, month, date and workshop. No email alerts.
| ID / Date | Workshop / Bike | Rider | Executive | How can we make you Very Happy? | HOD Sir Action |
|---|
Complaints & Resolution TrackerClick to view ⌄
| ID / Date | Workshop / Bike | Rider | Executive | BIC Remark | Rider Remark | 72-Hour | Status | Action |
|---|
HOD Sir • Feedback Record ManagementClick to view ⌄
Only HOD Sir/Admin can hide incorrect feedback. Records remain in backup and can be restored. Hidden feedback is excluded from totals, reports and BIC follow-up.
| ID / Date | Workshop / Bike | Rating | Rider | Action |
|---|
Deleted Feedback — Restore
| ID | Workshop / Bike | Deleted On | Reason | Action |
|---|